Frequently Asked Questions
Please see below for a list of our most frequently asked questions. If there is something you are unsure of, please give us a call on 0116 251 1724 and we will be able to assist you.
Cancellation, Lateness and No-Show Policy
Unfortunately, due to a recent increase in no-shows and last minute cancellations, we have had to implement a policy in order to protect our salon time.
If you are not able to attend your appointment, please contact us as soon as possible so we can offer the appointment to someone else.
If an appointment is cancelled with fewer than 24 hours’ notice, a charge of 50% of the treatment will be added next time.
If you fail to attend your appointment without informing us, you will be charged for the full treatment on your next visit.
For group bookings, a non-refundable deposit of 50% is required on booking, and 3 days’ notice is required for cancellation to avoiding losing your deposit.
If you are late for your appointment, we will try to accommodate wherever possible, but sometimes we may have to cut the treatment short so we don’t overrun for our next client. If this happens, you will still be charged for the full session.
Unfortunately, due to a recent increase in no-shows and last minute cancellations, we have had to implement a deposit system in order to protect our salon time.
Any treatments/bookings over the value of £50 will now require a 50% deposit upon booking.
If an appointment is cancelled with fewer than 24 hours’ notice, you will unfortunately lose your deposit.
If you fail to attend your appointment without informing us, you will unfortunately lose your deposit.
For group bookings, a deposit of 50% is also required on booking. 3 days’ notice is required for cancellation to avoid losing your deposit.
If you are late for your appointment, we will try to accommodate wherever possible, but sometimes we may have to cut your treatment short, so we don’t overrun for our next client. If there is no longer enough time to carry out your treatment, we will need re-book you for another day. If this happens, it will be treated as a no-show and you will unfortunately lose your deposit.
Please remember we are a small business, and the impact of no-shows and last-minute cancellations is extremely detrimental to us. Thank you for your understanding.
Do I need a patch test?
For certain treatments, we must conduct a patch test to ascertain if you are allergic to any of the ingredients that will be used during your treatment. We are unable to carry out the treatment without a patch test as it is unprofessional and considered bad practice - any reputable salon will not treat you without a patch test as it could lead to serious reactions and could even cause permanent damage. We are also unable to accept previous treatment history at other salons in place of the patch test as different ingredients may have been used.
What if I have a reaction to the patch test?
Wipe off the product immediately. Unfortunately, but for your own safety, we will not be able to carry out the treatment.
What if I have an issue with my treatment?
We want you to be delighted with your treatment, and in order to gain the very best results from your treatment and indeed to prolong the results, it is essential that you follow the necessary aftercare. You should not experience any problems with your treatment, however, any issues within the first 24 hours need to be reported to us immediately by phone on 0116 251 1724. Please feel free to contact us with any questions at all regarding your treatment or aftercare.
Do I need an appointment?
It is not always necessary to have an appointment as we do accept walk-in clients, however it is advisable to book in order to avoid disappointment.
Do I need to arrive early?
If you are a new client, you will need to fill out a consultation card prior to your treatment, so please arrive 5-10 minutes prior to your appointment time.
Are treatments suitable for everyone?
Generally, all of our treatments are suitable for all clients, however there are always exceptions to the rule. For example, skin infections or open cuts, but please call us to check if you think your treatment might be affected. Please also advise us if you are pregnant so we can adapt the treatment.
Are children allowed to have treatments?
As a reputable salon, we require written parental consent and a parent/guardian to be present during the treatment for all our young clients under the age of 16. The only treatments we are able to carry out on a client under 16 would be a file and polish or a manicure/pedicure. We cannot do nail enhancements, GelColor, waxing or massage.
Are children allowed in the salon?
Whilst we welcome children into our salon, we regret that children are NOT allowed upstairs in our salon. This is to respect the quiet environment required when relaxing treatments are being carried out.
Are male clients allowed to have treatments?
Our salon is a unisex salon, so male clients are able to have any of our treatments. However, we do not offer intimate waxing to our male clients.
What is the difference between acrylic and gel enhancements?
Gel has to be cured by UV light and is removed by manual filing. Acrylic is a harder wearing product and may be a better choice of enhancement for a habitual nail bitter or someone who has a very manual job or hobby that requires a durable and tough nail enhancement. Acrylic cures naturally once the liquid and powder are mixed and it can be soaked off easily.
Will acrylics damage my nails?
When acrylic nails are applied and removed professionally there is no damage to natural nails. We do not use MMA or electric files (drills) so there will be no damage caused by those.
What is the difference between OPI GelColor and Shellac?
Shellac is a hybrid which means it is a mix of gel and nail polish, whereas OPI GelColor is 100% gel meaning it is glossier and lasts longer. Essentially, they are both brand names of long-lasting gel nail polish (as opposed to false nails/nail extensions).
Will GelColor damage my nails?
When GelColor is applied and removed professionally there is no damage to natural nails.
Do you have a loyalty scheme?
We have a very generous and popular loyalty scheme. We offer a generous loyalty scheme when you purchase retail products from us or have treatments with us. For every £10 spent with us (either on treatments or products), you will receive a loyalty stamp. Collect 10 stamps and receive £10 off your next purchase or treatment!
Do you have any special offers?
We sometimes have special monthly offers or introductory offers for new treatments, and these are detailed on our homepage.
Do you cater for group and party bookings?
We specialise in holding parties for small groups who wish to pamper themselves for a special occasion. Whether it's a birthday, a treat for your wedding guests or just a long overdue girly pamper session, we can help. For groups of 5 or more, we can provide exclusive access to our salon to ensure that no other clients interrupt your time with us. We provide the drinks and nibbles and even can offer a discount to you. A 50% (non-refundable) deposit will be payable at the time of booking with the balance payable on the day. All clients can pay individually or payment can be made in one transaction.