Terms and Conditions
The following Terms and Conditions apply to all transactions on The Beauty Box website. Please ensure that you read them carefully. By placing an order on this website you agree to abide by these terms and conditions.
All product prices are listed in Great British Pounds (£) sterling. Prices with an RRP (Recommended Retail Price) refer to prices the manufacturer recommends goods are sold at in the UK. Where a manufacturer's RRP is not readily available then this is a guideline price, which is based on how much other retailers within the UK are selling the same product. We reserve the right to change any advertised price before accepting an order. All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you may be offered an alternative or given a refund for the unavailable product(s).
We guarantee that all advertised products are 100% genuine and are purchased from reputable UK companies. We hold trade accounts with all of the brands that we stock.
We are able to accept orders from customers in the UK, the European Union, all EU member countries (except Germany), USA, Canada, and Australia. Please be aware that due to our gift vouchers only being valid for use in our salons that care must be taken to understand this if purchasing from outside the UK. All orders are despatched with 2-3 working days of receipt. Orders received over the weekend or Bank Holidays will be processed on the next working day.
The following process will create a contract of sale between you and The Beauty Box Shop:
1. You place an order for your products on The Beauty Box website by pressing the submit button at the end of the checkout process.
2. After you have submitted your order you will be sent an automated e-mail confirming receipt of your order with The Beauty Box. This is not a formal acceptance from The Beauty Box. We reserve the right to decline any order.
3. Order acceptance and the completion of the contract between you and The Beauty Box will take place once we despatch the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
Non-acceptance of an order may occur as a result of one of the following reasons:
‧ The product(s) you ordered being unavailable from stock.
‧ We have reason to suspect the authenticity of the order placed.
‧ An order is received from a country we cannot ship to.
Any contract between us, whether for use of the site or in relation to the purchase of products or services through the site, will be governed by the laws of England and Wales and all parties submit to the non-exclusive jurisdiction of the English courts. Any contract will be communicated in English.
We accept payment by all major credit and debit cards. This is a secure link between yourself and your card issuer and The Beauty Box does not have access to any of your card details.
In accordance with the EU Distance Selling Directive you have the right to cancel any order from the time you place the order to within seven working days from delivery (starting the day after you receive the goods). This is to provide you with a "cooling off period" should you have changed your mind. The goods must be returned unused, unopened and in the same condition as they were when originally despatched by The Beauty Box. We will not accept for exchange or refund any item which has been used, opened or is not in the exact condition in which it was despatched by us. If you wish to cancel an order then please contact us via email. If your order has not yet been despatched then we will cancel your order from our system and issue a refund immediately. If your order has already been despatched you will need to take delivery of the goods and then your order cancellation will be dealt with in accordance with our Returns Policy. These conditions do not affect your statutory rights.
Damaged or Faulty Goods
We want you to be 100% satisfied with your purchase. In the unlikely event that any item you receive is damaged or faulty then please follow the Returns Policy stated below for a full replacement or refund.
To return an item you must contact us by email to confirm which item(s) are being returned stating your order reference and the reason for return. You are requested to return the goods by second class post. We also suggest sending via registered or insured post, so the parcel can be traced. Please ensure that items are packed securely to prevent any damage in transit. Any free gifts associated with an item must also be returned at the same time. Please return the item(s) to our registered address along with the original packing note and the reason for return. Refunds will be processed within 7 days of receipt of the returned goods. If you are returning the item(s) because you have changed your mind we will refund the cost of the goods only. There will be no refund for the original shipping costs of the goods from The Beauty Box to you or the cost to yourself of shipping the goods back to The Beauty Box. Where the original order qualified for Free Shipping then we reserve the right to recover our original shipping costs to you up to a maximum of £10.00. If you are returning the item(s) because they are damaged or faulty then the refund shall be for the goods and all shipping costs which will include a re-imbursement to you for the cost of returning the goods to The Beauty Box. Our site is aimed at customers who have already purchased and experienced the product regarding either the colour or its suitability for your skin. If you have ordered the wrong product, then you can still return for a full refund, but please note that the items must be unopened and unused and you will have to pay postage costs.
Our Terms and Conditions do not affect your statutory rights as a consumer.
Sales on this web site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us.
The DPA & GDPR May 2018
We and this website comply to the DPA (Data Protection Act 1998) and already complies to the GDPR (General Data Protection Regulation) which comes into effect from May 2018. We will update this policy where required accordingly after the completion of the UK's exit from the European Union.
What are cookies? Cookies are small files saved to the user's computer’s hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.
Website Visitor Tracking
This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information unless specified in relation to an Online Booking.
Downloads & Media Files
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti-virus software or similar applications. We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti-virus software or similar applications.
Contact & Communication With Us
Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use. Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in 'The policy' above.
Email Mailing List & Marketing Messages
We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Any new clients to our business will not be automatically opted in for any kind of marketing. Any existing customers may have been opted in automatically under previous privacy laws. If you wish to be unsubscribed from any kind of marketing lists then please inform us via phone, email or by clicking unsubscribe in the emails themselves. We will send you appointment reminders via email and/or text message to inform you of appointments you have made with ourselves. These are deemed necessary to us as a business operation.
External Website Links & Third Parties
Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites. Shortened URL's; URL shortening is a technique used on the web to shorten URL's (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding. We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Policy & Usage
We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms, users are advised to verify authenticity of such profiles before engaging with or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media. There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.
v.1.0 15/04/18 The Beauty Box Shop Ltd
Our Registered Company address:
The Beauty Box Shop Limited
37 Silver Street
Our Company Registration Number: 6788417